{"id":6899,"date":"2025-07-05T00:33:25","date_gmt":"2025-07-05T00:33:25","guid":{"rendered":"https:\/\/www.top25golfcourses.com\/indonesia\/global-travel-news\/the-anam-group-crosses-new-frontier-with-artificial-intelligence\/"},"modified":"2025-07-05T00:33:25","modified_gmt":"2025-07-05T00:33:25","slug":"the-anam-group-crosses-new-frontier-with-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/www.top25golfcourses.com\/indonesia\/global-travel-news\/the-anam-group-crosses-new-frontier-with-artificial-intelligence\/","title":{"rendered":"The Anam Group Crosses New Frontier with Artificial Intelligence"},"content":{"rendered":"
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\"The<\/a>Cam Ranh, Vietnam, July 5, 2025 \/ TRAVELINDEX \/ The Anam Group is breaking into unchartered territory in Vietnam\u2019s hospitality industry with artificial intelligence (AI) that rapidly yet comprehensively responds to website users\u2019 questions in real-time, 24\/7, in roughly 150 languages.<\/p>\n

With resorts The Anam Cam Ranh and The Anam Mui Ne, and large multipurpose convention centre Axi Plaza under its umbrella, the luxury hospitality brand has joined forces with a United States-based company to harness technology that combines the latest innovations from OpenAi and Google.<\/p>\n

Sitting in the bottom right-hand corner of every website page, the website theanam.com<\/a>\u2019s chat function directly interfaces with The Anam Group\u2019s vast property management system and its wealth of information.<\/p>\n

Website users are permitted to ask any question related to a potential stay at either The Anam Cam Ranh or The Anam Mui Ne, ranging from the availability of accommodation to suit their needs, to dining experiences on offer, to the depth of the hotel pools and much more. The chat function instantly responds with accurate and quality responses.<\/p>\n

The Anam Group\u2019s commercial director Martin Koerner said the independently owned and operated group was the first in Vietnam to embrace such technology \u201calready blowing the stereotype of chatbots failing to actually answer your question out of the water\u201d.<\/p>\n

\u201cThis AI technology is a game-changer for how people determine whether they will book a holiday with us when they come to our website,\u201d Mr Koerner said. \u201cRather than, for example, having to trawl through our accommodation categories to determine what may suit their needs, such as the size of their family, and then checking if there is availability on given dates, they can garner a comprehensive answer straight away.\u201d<\/p>\n

Mr Koerner said the chat function was also \u201cincredibly warm and friendly\u201d in its delivery of information, offering helpful yet non-intrusive alternatives, as well as kind greetings such as, at the end of a response, a small phrase in Vietnamese followed by a translation in the users\u2019 native language.<\/p>\n

\u201cWe are using the latest in AI to deliver good ol\u2019 fashioned Vietnamese hospitality; in this case, providing accurate and comprehensive information to serve the needs of our potential guests, and guests too, on our website.\u201d<\/p>\n

In response to the ongoing debate about AI replacing humans, Mr Koerner said that humans were still required to oversee the technology and continually update the property management system to ensure the chat function\u2019s responses were up to date.<\/p>\n

In addition to giving The Anam Group the edge on the internet, the technology also allows its staff, who would otherwise be answering questions via the phone and email that the chat function can answer, to instead focus on other priorities such as serving guests in person.<\/p>\n

\u201cThe AI\u2019s profound capacity to communicate in roughly 150 languages also removes any potential communication barriers between our staff and potential customers around the globe,\u201d Mr Koerner said.<\/p>\n

AI also currently handles messaging involving The Anam Cam Ranh and The Anam Mui Ne\u2019s Facebook, Instagram and website message boxes.<\/p>\n

Within the next few months The Anam Group also plans to roll out AI to comprehensively answer, in any language, in-house guests\u2019 questions via WhatsApp.<\/p>\n

About <\/strong>The Anam Group\u00a0<\/strong><\/p>\n

After the auspicious debut of The Anam Cam Ranh in 2017, the independently owned and operated The Anam Group celebrated the grand opening of its second property, The Anam Mui Ne, in January 2023, and multipurpose convention centre Axi Plaza in Cam Ranh in April, 2024.<\/p>\n

With \u201cIndochine Charm\u201d and \u201cModern Luxury\u201d as its watchwords, the group blends colonial-era aesthetics and attentive Vietnamese service with modern comforts and convenience. \u201cThe Anam\u201d today is a reference to another name, \u201cAn Nam\u201d, which was the name of Central Vietnam during the French Indochina era.<\/p>\n

The Anam Cam Ranh overlooks 300 metres of beachfront on Vietnam\u2019s scenic Cam Ranh peninsula, which averages more than 300 sunny days per year. The luxurious five-star resort boasts 77 villas and 136 rooms and suites. The Anam Cam Ranh features a French-inspired fine dining restaurant, all-day dining restaurant, a Vietnamese restaurant and bar, a classical bar, a beach club, in-room dining, a 10 treatment-room spa, indoor and outdoor movie theatres, three capacious swimming pools, ballroom, conference rooms, recreation and fitness centre, a tennis court, yoga room and deck, kids club, putting green, onsite sustainable farm, gift shop and more.<\/p>\n

Like its predecessor The Anam Cam Ranh, The Anam Mui Ne\u2019s design is also an echo out of Vietnam\u2019s Indochine era. Situated in southern Vietnam\u2019s popular beach town Mui Ne, the 1.2 hectare beachfront resort affords spectacular ocean vistas and features 127 elegant rooms and suites, including seven 142sqm suites with private pools and a 122sqm presidential suite with an extra room for the bodyguards. Its dining landscape comprises an all-day dining restaurant and grill, beachside restaurant and bar, and lobby bar. A five-treatment room spa, two vast swimming pools, a ballroom, conference rooms, water sports center, fitness center, yoga room, kid\u2019s club and gift shop are among the resort\u2019s host of world-class facilities.<\/p>\n

With a design inspired by Vietnam\u2019s iconic basket boat, Axi Plaza is a game changer for Cam Ranh and MICE offerings on Vietnam\u2019s coastline due to its distinctive architecture and design, and spectacular beachfront location. Adjacent to The Anam Cam Ranh, Axi Plaza offers a vast state-of-the-art conference hall, a 360-degree rooftop venue, stunning outdoor beachfront event space, about 10,000sqm dedicated to shopping and dining outlets, and more.<\/p>\n

Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Cam Ranh, Vietnam, July 5, 2025 \/ TRAVELINDEX \/ The Anam Group is breaking into unchartered territory in Vietnam\u2019s hospitality industry with artificial intelligence (AI) that rapidly yet comprehensively responds to website users\u2019 questions in real-time, 24\/7, in roughly 150 languages. With resorts The Anam Cam Ranh and The Anam Mui Ne, and large multipurpose …<\/p>\n","protected":false},"author":3,"featured_media":6900,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[105],"tags":[2592,116,110,118],"class_list":["post-6899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-global-travel-news","tag-global-golf-news","tag-global-travel-news","tag-news","tag-travelindex"],"_links":{"self":[{"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/posts\/6899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/comments?post=6899"}],"version-history":[{"count":0,"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/posts\/6899\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/media\/6900"}],"wp:attachment":[{"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/media?parent=6899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/categories?post=6899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.top25golfcourses.com\/indonesia\/wp-json\/wp\/v2\/tags?post=6899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}